1. What is Jadapex?

Jadapex is a performance commerce agency and ecommerce operator focused on growth, media buying, and brand optimization. We manage our own portfolio of owned ecommerce brands while also providing growth, marketing, and operational support to client brands across various industries.

All brands in the network follow our Universal Brand Policies, ensuring compliance, transparency, and consistent customer experience across every store.

2. How does the agency ensure compliance and consistency across brands?

Every brand that operates under our portfolio or partners through the network is required to comply with our Universal Brand Policies, which include clear standards for delivery, returns, privacy protection, and customer support.

Before onboarding, each brand undergoes a compliance and quality review to confirm that its operations align with the agency's performance, legal, and service standards. This ensures customers experience the same reliability and transparency across all managed ecommerce properties.

3. How long does order delivery take for our brands?

For brands owned and operated in the network, orders are typically processed and shipped within 72 hours of confirmation. Once shipped, customers receive an email containing a tracking number, which activates within 24 hours.

Standard Delivery Timelines:

• Estimated delivery: 7–10 business days

• Maximum delivery window: 30 business days

If a product purchased from one of our brands is not delivered within the stated timeframe, customers can contact that brand's support team for immediate resolution.

Please note: Delivery timelines may vary slightly between independent client brands managed by the agency, depending on their individual logistics partners and product locations.

4. What is the return and refund policy for our brands?

All owned and operated ecommerce brands in the network follow a unified 30-day return policy. Customers may request a return within 30 days of receiving their order, provided that:

• The item is unused and in original condition

• Packaging and tags remain intact

• Proof of purchase is provided

Once a return is received and inspected by the fulfillment center, refunds are issued to the original payment method. Processing times depend on the customer's bank or payment provider.

Certain categories such as personalized items, hygiene products, perishable goods, and clearance items are non-returnable.

For client brands supported by the agency, their individual return policies will be listed on their respective brand websites, in compliance with our onboarding standards.

5. How can customers initiate a return or exchange?

Customers should contact the support team of the specific brand where they made their purchase. Support contact details are always listed in the confirmation email and on the brand's website.

For exchanges, we recommend completing the return first and then placing a new order to ensure faster fulfillment.

6. What payment methods are accepted?

All brands in the network accept a variety of payment methods to make it convenient for customers to shop with us.

We accept all major credit cards and PayPal, including Cartes Bancaires, Visa, Mastercard, American Express, and Discover. We also accept payment through Apple Pay and Google Pay.

All payments are processed securely through trusted payment processors including Shopify Payments and Stripe. All payment pages use SSL encryption and are PCI-compliant, ensuring data safety and secure transactions. We do not store any payment information on our servers.

Please note that prices are listed in multiple currencies depending on the brand's primary market and include any applicable taxes where required.

7. How does the agency protect customer data?

The agency and all brands within the network operate under a strict Privacy Policy that governs data collection, storage, and use. We utilize SSL encryption, PCI-compliant payment processing, and secure infrastructure to prevent unauthorized access.

Customer information is never sold or shared with third parties for marketing purposes. All data usage is strictly limited to order fulfillment, performance tracking, and customer communication.

8. Do brand websites in the network use cookies or tracking tools?

Yes. All operated websites use cookies to improve user experience, enable multi-currency and cart functionality, and gather analytics for optimization. We may also use trusted third-party tools such as Google Analytics and Meta Pixel for marketing performance tracking.

Customers can adjust cookie preferences directly in their browser settings.

9. What are customer service hours for our brands?

Customer service teams are available Monday to Friday, from 9:00 AM to 5:00 PM (EST). All support inquiries are typically responded to within 24–48 business hours.

For client brands working with the agency, response times and contact information may vary based on their individual operations.

10. What if I receive a damaged or incorrect item from one of our brands?

If a product from any store in the network arrives damaged, defective, or incorrect, customers should contact that brand's support team immediately with their order number and photos if applicable. Our team will evaluate the issue and arrange a replacement, refund, or exchange as quickly as possible.

11. How are new brands onboarded into the network?

All new ecommerce brands joining the network go through a structured onboarding process designed to ensure strategic alignment and operational quality.

We begin with a Connect & Discover session, where we take time to understand the brand's goals, challenges, and long-term vision. This helps us determine if there's a strong fit and identify the key opportunities for growth.

Once we establish alignment, the onboarding process includes:

• Verification of business legitimacy and operational readiness

• Review of product quality, fulfillment capacity, and customer experience standards

• Agreement to adopt our Universal Brand Policies, including Delivery, Returns, and Privacy standards

Only brands that meet these requirements and demonstrate a commitment to quality and transparency are approved to operate within the network. This ensures every partner and portfolio brand maintains the same level of professionalism, compliance, and customer satisfaction that defines our standard.

12. What legal and compliance standards does the agency follow?

Jadapex LLC complies with U.S. federal and state ecommerce regulations, as well as international data privacy standards such as GDPR. All websites in the network are PCI and SSL certified, and our policies are regularly reviewed to meet ecommerce best practices and payment gateway requirements.

13. Where is Jadapex located?

Registered Address: 8206 Louisiana Blvd NE, Ste A #7477, Albuquerque, NM 87113, USA

The agency operates as a fully digital commerce entity, managing ecommerce operations and client partnerships remotely, while serving customers worldwide.

14. How can I contact Jadapex?

• Email: contact@jadapex.com

• Phone: +1 (505) 361-4573

• Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

For order-related issues, customers should reach out directly to the specific brand they purchased from.