Upon order placement, processing begins immediately across all agency-operated and partner brand stores. All items are dispatched within 72 hours of order confirmation.
IMPORTANT NOTE: Due to current high demand and workplace social distancing requirements, distribution centers may experience slightly longer processing times than standard.
Following shipment, a confirmation email containing a tracking number is sent to the customer. Tracking systems may require 24 hours to display active package information.
Standard Delivery Timeline:
Expected delivery: 7-10 business days
Maximum delivery window: 30 business days
If orders do not arrive within 30 business days, customers should contact the respective brand's support team for shipping service follow-up.
All brands under Jadapex operate under a standardized 30-day return policy. This period begins from the date the customer receives the item.
Return Eligibility Requirements:
Items must remain in original condition as received
Products must be unworn and unused
All original tags must be attached
Original packaging must be intact
Receipt or proof of purchase is required
Return Process:
Customers initiate returns by contacting the brand's designated support email
Order name, order number, and return reason must be provided
Upon approval, a return address is provided
Customer ships product(s) to the designated warehouse
Refunds are processed after warehouse receipt and inspection
⚠️ Refund Conditions:
Items returned without original packaging may result in refund denial
Products failing inspection standards may receive partial refunds based on condition
Refunds are issued only after returned products reach the warehouse
Processing occurs following receipt and inspection
Refunds are credited to the original payment method
Bank or credit card processing times may vary
Customers must inspect orders upon receipt. Immediate contact is required for:
Defective items
Damaged products
Incorrect items received
This allows the brand to evaluate and resolve the issue promptly.
The following categories are excluded from return eligibility across all agency brands:
Perishable goods (food, flowers, plants)
Custom products (special orders, personalized items)
Personal care goods (beauty products)
Hazardous materials
Flammable liquids or gases
Sale items
Gift cards
Customers with questions regarding specific item eligibility should contact the brand before purchase completion.
For product exchanges, the recommended process is:
Return the current item
Await return acceptance
Place a separate purchase order for the desired item
This ensures the fastest fulfillment of customer preferences.
Order placement constitutes acceptance of all refund, return, and exchange policies applicable to the respective brand. Customers are advised to review policies carefully before purchase completion.