Delivery Operations

Upon order placement, processing begins immediately across all agency-operated and partner brand stores. All items are dispatched within 72 hours of order confirmation.

IMPORTANT NOTE: Due to current high demand and workplace social distancing requirements, distribution centers may experience slightly longer processing times than standard.

Following shipment, a confirmation email containing a tracking number is sent to the customer. Tracking systems may require 24 hours to display active package information.

Standard Delivery Timeline:

• Expected delivery: 7-10 business days

• Maximum delivery window: 30 business days

• If orders do not arrive within 30 business days, customers should contact the respective brand's support team for shipping service follow-up.

Returns Policy Framework

All brands under Jadapex operate under a standardized 30-day return policy. This period begins from the date the customer receives the item.

Return Eligibility Requirements:

• Items must remain in original condition as received

• Products must be unworn and unused

• All original tags must be attached

• Original packaging must be intact

• Receipt or proof of purchase is required

Return Process:

1. Customers initiate returns by contacting the brand's designated support email

2. Order name, order number, and return reason must be provided

3. Upon approval, a return address is provided

4. Customer ships product(s) to the designated warehouse

5. Refunds are processed after warehouse receipt and inspection

⚠️ Refund Conditions:

• Items returned without original packaging may result in refund denial

• Products failing inspection standards may receive partial refunds based on condition

• Refunds are issued only after returned products reach the warehouse

• Processing occurs following receipt and inspection

• Refunds are credited to the original payment method

• Bank or credit card processing times may vary

Damages and Quality Issues

Customers must inspect orders upon receipt. Immediate contact is required for:

• Defective items

• Damaged products

• Incorrect items received

This allows the brand to evaluate and resolve the issue promptly.

Non-Returnable Items

The following categories are excluded from return eligibility across all agency brands:

• Perishable goods (food, flowers, plants)

• Custom products (special orders, personalized items)

• Personal care goods (beauty products)

• Hazardous materials

• Flammable liquids or gases

• Sale items

• Gift cards

Customers with questions regarding specific item eligibility should contact the brand before purchase completion.

Exchange Policy

For product exchanges, the recommended process is:

1. Return the current item

2. Await return acceptance

3. Place a separate purchase order for the desired item

This ensures the fastest fulfillment of customer preferences.

Policy Acknowledgment

Order placement constitutes acceptance of all refund, return, and exchange policies applicable to the respective brand. Customers are advised to review policies carefully before purchase completion.